Frequently Asked Questions
Platinum Rewards®
How does Platinum Rewards® work?
Platinum Rewards® is a complimentary rewards program offered by Platinum Performance®. You earn Platinum Rewards® Points with every purchase of Platinum Performance® formulas. Then, you can redeem your Platinum Rewards® Points when shopping on our website or by calling a Platinum Advisor to help pay for future orders. You can reach a Platinum Advisor at 800-553-2400 M-F 6am - 5pm PST, Sat 6am - 1pm PST.
Earn 2 points for every dollar you spend online, over the phone or in your veterinary practice. You’ll earn points on formulas you purchase for your horse or your cats and dogs.
Where can I find all of my Platinum Rewards® account info?
The Rewards page in your account provides information on your points. You can access the My Rewards page by logging into your account.
Does it cost anything to begin earning points?
Platinum Rewards® is a complimentary program. Once you enroll you will start earning points based on your purchases. Get started here.
Is there a limit to how many points I can earn?
No. You will always have an opportunity to earn more points by purchasing Platinum products for your horses, dogs and cats.
How do I Sign Up?
If interested in joining, you can call and speak with a Platinum Advisor 1-800-553-2400 or sign-up online by completing a simple form and agreeing to Terms and Conditions of the program.
I already have a Platinum Rewards® account that I created with a Platinum Advisor. Do I need to create a new one to earn Rewards?
We’ve taken care of that for you. Clients who were already actively enrolled in the Platinum Rewards® program are now able to use Rewards points on our Website as well as by calling a Platinum Advisor at 800-553-2400.
How do I Redeem My Platinum Rewards® Points?
You can redeem your Platinum Rewards® Points when shopping on our website or by calling a Platinum Advisor at 1-800-553-2400.
How do I redeem my Rewards at checkout on the Website?
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed into your account. Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top right of the page. To use your Rewards, slide the points redemption bar to select the number of points you would like to redeem on the order, then continue with the checkout process. To redeem all available Rewards, slide the bar all the way to the right.
Can I Earn Platinum Rewards® Points for Platinum Products Purchased From My Veterinarian?
Yes! Once enrolled in Platinum Rewards, provide proof of purchase information and upload a photo of the purchase receipt.
Do Points Expire?
Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc For additional information see our Terms & Conditions.